If the phone’s real name isn’t shown or features an exclamation mark, right-click on it.You’ll now be asked to browse the PC manually or search for drivers automatically. If you can’t locate the “Portable devices” tab, find an entry containing “ADB” in its name. Expand the “Portable devices” option and look for your device.Choose “Device Manager” (“Manage” on Win 10).Right-click on the “My PC” or “My Computer” icon, depending on your Windows version.But if the device is flagged “Unspecified” or “MTP,” you need to update the drivers: If you can locate your Android phone, the MTP link is working correctly. Click the “Devices and Printers” option.First, you’ll need to confirm that the computer sees the smartphone as an MTP (media transfer protocol) device: You also might be facing some driver problems. Let the smartphone dry for at least two hours before powering it up and attempting the transfer.Rotate the swab to remove any lingering dirt.Dampen a cotton swab with rubbing alcohol and place it inside the port.Drag out the lint or other substances out of the opening.If there’s any debris, power off the phone and find a needle, toothpick, or tweezers.Examine the port with a flashlight and look for any unwanted particles.Cleaning the compartment should be a thorough process: This can impede electricity transfer and prevent the phone from transferring data. For instance, lint can accumulate in the USB slot if the device spends too much time in your pockets. You should also ensure there are no foreign objects blocking the port and preventing the exchange. Choose “Transfer files,” and the computer should recognize your phone.Hover over the menu with a list of options.Choose “USB,” “USB for file transfer,” or “USB charging this device.” The wording may vary, depending on the phone’s make and model.In summary, if you get the “Can’t access device storage” error when using the Android File Transfer app when trying to transfer files from your Mac or Windows system to your Android phone or tablet, I hope this solution is helpful. Then start the “Play Music” app on your Android device and you should see your files under the “Recent activity” area on the home page of that app. On a Mac you do this by opening a Finder window, navigating to the folder where your music files are located - such as /Users/Al/Music/iTunes/iTunes Music - and then dragging and dropping the files from the Mac Finder window to the Android File Transfer window. To do this, double-click that folder to open it, then drag and drop music files from your PC into that folder. ![]() Note that if you’re transferring music files to your Android device, you’ll want to transfer them to the Music folder. A quick note about transferring music files Note: Be sure to click OK on the MacĪs Gert notes in the comments below, before you tap MTP on the phone, make sure you click “OK” on your Mac so that error message goes away. ![]() Once you see this window you can go ahead and start dragging files from your Mac (or Windows) computer to this Android File Transfer window. When you do this, the Android File Transfer app will either automatically start (which it does on my Mac), or you can go ahead and start it manually, at which point you’ll see the Android File Transfer main window: As of March, 2017, it is now labeled “Transfer files,” with the subtitle, “Transfer files to another device.” Note that this option has changed names at least once. On this dialog you want to tap the “Transfer files (MTP)” option, as indicated by that large red arrow. Tapping that notification brings up the following dialog: The solution to the problem on Android 7, Android 6 (and maybe Android 5) is to unlock your Android device (if it isn’t unlocked already), pull down the list of notifications, then tap the “USB for charging” notification: Unfortunately that’s a misleading and unhelpful error message, as the problem has nothing to do with the Android device screen being locked. This is what the Mac error message dialog looks like: If your device’s screen is locked, disconnect its USB cable, unlock your screen, and then reconnect the USB cable. After I connected my Nexus 9 tablet to the Mac with its USB cable and then started the Android File Transfer app, I saw this error message on my Mac:Ĭan’t access device storage. ![]() Last night I was trying to use the Android File Transfer program on my MacOS system to transfer music to my Google Nexus 9, which now runs Android 6 Android 7. Android/macOS Solution: This article shows a solution to the Android File Transfer app “not working on Mac” problem, where you get the Android error message, “Can’t access storage device.” (This solution may also work on Microsoft Windows systems, though I don’t have a Windows system to test with to know for sure.)
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